When most of us discuss the digital divide, we generally only think in terms of access, particularly between people in developed versus undeveloped countries and in urban versus rural communities. However, there is another digital divide that is also of significant concern—the gap in Internet and computer usage between senior citizens and younger generations, which is as much an issue of education as access.
According to the Pew Internet & American Life Project 2006, only 34 percent of the 34.5 million Americans over age 65 use the Internet compared to 89 percent of 18 to 28 year-olds and 86 percent of 29 to 40 year-olds.
Interestingly, I found no information online concerning this gap internationally, which highlights the little attention this issue receives, because I imagine that this trend reaches around the world.
As the Internet and other communication technologies become further integrated into our everyday lives, this gap leave senior citizens particularly vulnerable, and leaves society out of communication with a large segment of the population.
Seniors 65 years and older are often cited as the fastest-growing demographic on-line, but according to the Pew Center report, that description can be misleading.
“Most of the growth in this group over the last few years has come from long-time Internet users in their early sixties aging into senior status,” wrote Susanna Fox (Pew Internet & American Life Project 2006). “There is little evidence that many non-users in their seventies and eighties are suddenly getting the Internet bug.”
However, research has shown that seniors are willing and able to learn Internet and computer skills. Several studies and initiatives such as the one described in the Washington Post have demonstrated that when provided access, training and guidance, seniors are quite capable of navigating the Web and mastering new communication technologies. And once they feel comfortable with it, they often enjoy it!
According to SeniorNet, a nonprofit organization to support the use of computer technologies by individuals age 50 and older, “Computer literacy not only gives older adults access to a world of information and people, but also allows them to share their knowledge and wisdom with the world at large.”
But what’s most necessary, says John Huth, is connecting older Americans with friends, loved ones and young people over the Internet. Huth is vice president of the Barcklow Foundation, which focuses on improving the quality of life for the nation’s senior citizens (Washington Post).
Continuing to ignore the digital divide that exists among the senior population poses several significant concerns:
1. Seniors have knowledge, information and first-hand accounts that need to be preserved and shared with younger generations. If seniors are not participating in the discussion because they do not know how to use or do not have access to that technology, our society loses out on learning valuable lessons and significant details about our history.
2. By that same token, as more and more information on current and world events is shared on the Internet, seniors are excluded from access to that information, leaving them without access to topics of their interest.
3. As seniors get older they often feel isolated as they are left behind when friends and family members die. Without the ability to use today’s communication technologies it makes it difficult for them to stay in touch with their younger loved ones, leaving them further isolated.
4. Today, more and more medical information is found online, most laboratory results are now posted through secure Internet sites and soon all health records will be in electronic form. Without the ability to use or access the Internet, seniors will have few resources for informing their decisions about their health and health care options, a necessity for seniors.
5. People are living longer than ever before and thus are working at older ages than in the past. Without the ability to use the computer and Internet technologies, many seniors will be unable to obtain and retain jobs.
Solutions
The best solution for bridging the digital divide between senior citizens and younger generations is to increase both access and training opportunities for senior citizens.
By providing computer labs and offering training classes on computer technologies in community centers, local libraries, senior citizen centers, and long-term care facilities, senior citizens can learn vital skills in how to access valuable resources for them on the Internet as well as learn to communicate with family and friends and society at large through these new communication technologies.
The Web sites listed below highlight two programs that have been introduced that seem to be accomplishing those goals. Perhaps they will serve as a model for future programs.
Teens Teaching Seniors: The Digital Divide on a Local Level
Bridging the Generation Gap Across the Digital Divide: Teens Teaching Internet Skills to Senior Citizens
Resources
Below is a list of six resources that provide information and insight concerning the digital divide that significantly disadvantages senior citizens.
1. Are “Wired Seniors” Sitting Ducks? http://pewresearch.org/pubs/16/are-wired-seniors-sitting-ducks. This page describes a 2006 study called the “Pew Internet and American life Project” that provides up-to-date statistics on the percentage of people in different age groups who are using the Internet and how they are using it.
2.Seniors Seeking Health Information Need Help Crossing “Digital Divide” http://jama.ama-assn.org/cgi/content/full/293/11/1310. This scholarly article in the Journal of the American Medical Association describes a study that researched the digital divide among seniors. The article highlights senior citizens lack of use of the Internet for health care and suggests some changes that can be made to alter those statistics.
3. Bridging the Digital Divide: Teens Help Seniors Go Online (Washington Post) www.washingtonpost.com/wp-dyn/articles/A35598-2004Aug2.html. This news article in the Washington Post describes a program started by teenagers that helped seniors cross the digital divide. It includes quotes that describe how seniors feel more connected and independent now that they navigate the Web.
4. SeniorNet www.seniornet.org/php/default.php?PageID=5647. This Web site is run by a nonprofit organization dedicated to supporting the use of computer technologies by individuals age 50 and older. This page of the site is a news release describing a partnership with ebay in 2000 to create additional computer training opportunities for seniors.
5. Encouraging Elderly Internet Users http://lockedinthelibrary.wordpress.com/2007/10/11/elderly-persons-computer-use-improved-mental- health. This is a short blog by a librarian who teaches adults how to use computers. The article describes why it is important for senior citizens to have access to the Internet and links to a journal article on the topic (the link will not work for those without membership to that university, but the citation information is valuable). The blog also includes a comment from an older man who recently learned computer skills.
6. Computers Use and the Elderly www.his.com/~pshapiro/computers.and.elderly.html. This article compiles some of the current literature on computer use and the elderly dating back as far as 1973.